Privacy Policy

Last updated June 2026

This page is a marketing communication. It explains how we collect, use and protect the personal information you share when you enquire about the TVS Emerald Altura residential project at Sathanur, Bagalur Main Road, North Bengaluru. By submitting an enquiry through this website you confirm that you have read this notice and that the information you provide is your own and is accurate.

Who we are

This website is operated as a lead-generation and marketing channel for the TVS Emerald Altura project, which is developed by TVS Emerald (Emerald Haven Properties). The website is run by the marketing partner named below, who acts as the entity responsible for the personal information collected here.

  • Marketing partner: [Marketing partner legal name]
  • Registered address: [Registered address]
  • Project: TVS Emerald Altura, Sathanur, Bagalur Main Road, North Bengaluru, Karnataka
  • Developer: TVS Emerald (Emerald Haven Properties)

References to “we”, “us” and “our” in this notice mean the marketing partner named above, acting for and on behalf of the developer in connection with this project.

Information we collect

We collect only the information you choose to give us through the enquiry form and any follow-up conversation. This typically includes:

  • Your full name.
  • Your mobile number.
  • Your email address.
  • The residence configuration you are interested in, for example a 2 BHK or 3 BHK home.
  • The fact that you have given consent to be contacted, recorded with the date and time of your submission.
  • Basic technical information that your browser sends automatically, such as your approximate location and device type, used to keep the website secure and working.

We do not ask for sensitive personal information, and you should not send us financial account details, identity document numbers or similar data through this form.

How and why we use your information

We use your information on the basis of the consent you give when you submit the form. We use it only to:

  • Contact you about the TVS Emerald Altura project, including to share pricing, floor plans, availability and offers.
  • Arrange and confirm a site visit or a viewing of the model flat.
  • Respond to your questions and follow up on your enquiry.
  • Keep a record of your enquiry and your consent for our own compliance and quality purposes.

We may contact you by phone call, SMS, WhatsApp and email using the details you provide. We will not use your information for unrelated projects or sell it to unrelated third parties.

Who we share your information with

To follow up on your enquiry, your information may be shared with a limited set of parties, each of whom is expected to handle it responsibly and only for the purpose for which it was shared. These are:

  • The developer. TVS Emerald (Emerald Haven Properties), so that the project team can respond to your interest.
  • Authorised channel partners. Brokers and sales representatives authorised to handle enquiries for this project, so that a relationship manager can call you and arrange your visit.
  • Our customer relationship management provider. We use GoHighLevel, a CRM platform, to store and manage enquiries. GoHighLevel processes the data on our instructions as a service provider.
  • Other service providers. Trusted vendors who support our work, such as website hosting, communication, email and analytics providers, acting on our instructions.

We may also disclose information where we are required to do so by law, by a court, or by a competent authority.

Consent and withdrawal

We rely on your consent to contact you. Your consent is given freely and you can withdraw it at any time. You can withdraw consent or ask us to stop contacting you by writing to the grievance contact listed below, or by telling our representative during any call or message. Withdrawing consent will not affect the lawfulness of any contact made before you withdrew it. Once you withdraw consent, we will stop using your information to contact you, although we may keep a minimal record of the withdrawal itself.

Data retention

We keep your information only for as long as it is needed for the purpose of following up on your enquiry, and for a reasonable period afterwards to meet our legal, compliance and record-keeping obligations. When your information is no longer needed, we will delete it or anonymise it. If you withdraw consent or ask for erasure, we will act on your request unless we are required by law to retain certain records.

Your rights under the Digital Personal Data Protection Act, 2023

This notice is intended to be consistent with India’s Digital Personal Data Protection Act, 2023. Subject to that law, you have the right to:

  • Access. Ask for a summary of the personal information we hold about you and how it has been used and shared.
  • Correction and updating. Ask us to correct information that is inaccurate or incomplete, or to update information that is out of date.
  • Erasure. Ask us to delete your personal information where it is no longer needed and there is no legal reason to keep it.
  • Withdraw consent. Withdraw the consent you gave, as described above.
  • Grievance redressal. Raise a complaint about how your information has been handled, and have it addressed in a timely manner.

To exercise any of these rights, please contact the grievance officer below. We may need to verify your identity before acting on a request.

Cookies and analytics

This website uses caching to load pages quickly and may use cookies or similar technologies, including basic analytics, to understand how the site is used and to keep it secure. Analytics information is used in an aggregated form and is not used to identify you personally. You can control or block cookies through your browser settings, though some parts of the site may then work less smoothly.

Grievance and contact officer

If you have any questions about this notice, or wish to exercise your rights, withdraw consent or raise a grievance, please contact:

  • Grievance officer: [Grievance officer name]
  • Email: [email]
  • Phone: [phone]
  • Address: [Registered address]

We aim to acknowledge and respond to every genuine request within a reasonable time.

RERA and pricing note

TVS Emerald Altura is registered under Karnataka RERA, registration no. PRM/KA/RERA/1251/309/PR/040426/008572, available at rera.karnataka.gov.in. All images on this website are artist’s impressions and representational. Areas, plans and prices are indicative and tentative and are subject to change. Indicative prices are all-inclusive and onwards, and exclude applicable taxes and statutory charges. This website is a marketing communication and does not constitute an offer or contract. Please verify all details with the developer before taking any decision.

Last updated: [date]